Return Policy

Prices: All prices are F.O.B. Factory Origin and subject to change without notice. All applicable sales tax will be applied at the time of shipment to all non-resale orders.

Warranty: Warranty is valid from the date of purchase to the original purchaser only. Proof of purchase (original sales receipt including purchase date) is required. Photos or inspection may be required. For Tropitone’s current Warranty and product care information please go to www.tropitone.com/warranty

Returns: To return an item(s), you must get a written authorization from us. (please see our contact info). All return authorizations must be requested within seven (7) calendar days of receipt of goods. All returns must be in new, unused condition. Returned items must be properly packaged to prevent damage during transit. Returns will be subject to a 15% restocking fee. No credit will be given for freight to customer. Customer will pay freight for any items returned. Written authorization is required on goods returned. No credit will be allowed for goods returned without our written consent. No credits for returned goods will be issued until we have received furniture and inspected it for wear and tear or damage in shipment.

Claims: Claims for shortages must be made within five days after receipt of goods. The Pool & Patio Center’s and Tropitone’s responsibility for shipment ceases after delivery of goods to the transportation company.

Cancellation Policy: Because all Tropitone orders are built to order, once your order is in production, no cancellations may be made.

Product Availability: It is Tropitone’s policy to continuously improve designs, materials and manufacturing methods in order to provide you with the finest outdoor furniture investment. Therefore, variations in specifications, materials, prices, styles and colors may be made without notice.